Customer Service Specialist
0 student

This is the course intro and content for Customer Service Internationally Accredited Certification:

Duration 3 Days

Good customer service skills can brighten both your customers’ day and yours! If you can learn customer service skills it not only gives you a bit of confidence from the sense of a job well done, but can also be the difference between career development and a career in slump. You would be surprised how many people lack this vital ability. This course aims to ensure you are not one of them!

Course Content Outcomes

  1. Introduction to Customer Service
  2. The Three Key Elements
  • Expand Your Definition of Service
  • Who are Your Customers?
  • Develop a Customer Friendly Approach
  1. What Customer Service Means
  2. Professional Qualities in Customer Service
  3. Customer Service Qualities
  4. Customer Service = Accountability + Delivery
  5. Good Information is Often Good Service
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Chevan Naidu

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